Returns & Exchanges

At Camperdown Cellars, we want you to be completely satisfied with your purchase. If you receive a faulty product or the wrong item, we offer a straightforward return and exchange process to ensure your cellar remains perfectly stocked.

Return Process

• 1.
  Contact Our Team

  Notify us within 48 hours of delivery by emailing our support team with your order number and details of the issue.

• 2.
  Provide Proof of Purchase

  Attach a digital copy of your receipt and clear photographs of the product, including the label and any visible damage or defects.

• 3.
  Secure the Goods

  Keep the item in its original packaging; for wine or spirits, the bottle must remain sealed and at least three-quarters full for quality assessment.

• 4.
  Collection or Drop-off

  Once approved, return the item to our Camperdown storefront or follow our instructions for a courier collection at no additional cost to you.